Before we commence work at your property, please note the following points for your attention.

GAS installation:
There will be a gas test prior to fitting. If it proves there is a gas leak you will be advised of the problem and the possibility of additional costs. On installation of any appliances, if it is found that the gas supply in your home is insufficient for us to carry out the work, a charge will be made to bring supply into your area.

ELECTRICAL installation:
There will be a survey and test to the existing electrical circuit. If it is not up to the present regulations you will be advised of the problem and the possibility of additional costs. Upon commencement of electrical work, or it is found that the supply is insufficient for us to carry out the work, a charge will be made to bring supply into your area.

CENTRAL HEATING BOILER:
It is possible that your central heating boiler will be turned off. If your boiler is not serviced properly or serviced on a regular basis, it could possibly cause a fault for which we will not be responsible.

SKY TV, CABLE TV, SECURITY ALARMS and CCTV:
During installation, the electrical power will be turned off. We will not be responsible for any faults that may occur, as these systems should have back up for power cuts.

PERSONAL PROPERTY:
During installation please note that we accept no responsibility for any articles belonging to you that may become broken or damaged if left in the working area where work is being undertaken by any employees or contractors carrying out their duties for MS Kitchens and Bedrooms Ltd.

WATER:
Due to possible slight difference in water pressure, also wear and tear or movement to your existing water connection, leakages may occur. Please check regularly as we will not accept responsibility for any possible damages more than 14 days after installation, or as soon as reasonably practicable.

PLEASE NOTE:
We reserve the right to make slight alterations to your Kitchen or Bedroom design/plan in case of hidden pipes, meters, improvement building work etc, that cannot be removed/avoided.

COMPLAINTS PROCEDURE

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on: 01977 695781

Or write to us at:
MS Kitchens & Bedrooms, Unit 11, Tanshelf Industrial Estate, Colonels Walk, Pontefract, WF8 4PJ

Or email: [email protected]

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 4566031.